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STAGE 3 - TRANSITION MANAGEMENT

We have a defined process in place to ensure flawless performance during the critical phase of migrating customer processes to offshore locations. The challenges in this stage are different from actual execution. This is why we have a specialized team who would work with you and the execution team to make sure that standards and efficiency do not drop. Defining of Service Level Agreements (SLAs), which commit to mutually agreed upon levels of quality and productivity, and schedules, the finalization of the contract, and the facilitation of customer visits, if required, are carried out during this stage.