------------------------------------------------------------------------
STAGE 4 - PROGRAM MANAGEMENT

At O2I, program management is carried out at two levels. At the executional level we supervise the program to ensure the smooth functioning of operations and that agreed upon parameters of quality, productivity, and turn around time are met. Primarily the objective of this stage is to consistently meet expectations. In case there is a failure to meet your expectations we have a process in place to address the problem and not only improve the situation, but also exceed your expectations.

At a higher level we can, if you choose, go beyond mere execution to provide value added inputs to ensure that your unstated goals are met. This is done through a thorough understanding of the program as well as your business.

In our experience customers outsource in order to cut costs while either maintaining current standards of or compromising slightly on quality. Our aim is to establish that these two are not mutually exclusive. For example, in a program we are managing for a large trucking company, we have consistently improved quality over the level at which it existed.