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SINGLE CONTACT RESOLUTION

W We try to anticipate the customer's next question and attempt to make the first response as comprehensive as possible to ensure single contact resolution. Our customer care specialists are measured in terms of the number of repeat messages they need to process for the same customer and for related queries. We encourage minimization of number of contacts - it has a beneficial impact on both customer satisfaction and processing costs.

SUPPORT EXPOSURE

At Sphinx LeLogix quality is a vital and independent function. Our quality editors ensure that responses are framed in a structured form and are accurate and complete in all respects. They also facilitate quality delivery through random checks and ongoing assistance to our customer care specialists. We have implemented Periodic quality programs, which focus on building process efficiencies and improving overall quality and productivity of the delivery team through ongoing process redesign.

DATA SECURITY

We not only give importance to Quality and Scheduling but also maintain a high level of Confidentiality about the customer information. There are stringent security measures to ensure that the client’s data remains secure.